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Case Study Book Manufacturing Field Service Management
Case Study Manufacturing Field Service Management Title

Field Service Management

Leading beverage manufacturing company with $41 billion in sales wants to expand in niche global markets to set-up its biggest refranchising initiative yet. Company wanted to streamline its cold-fill and hot-fill bottling units to maximize the reach of its distribution network.


Field Service Optimization through Sales Cycle and Work Order Management

The client is one of the biggest beverage and refreshments company in the world and has seen brighter financial times before than now. They have seen growth in sales but have been saddled with an archaic distribution system. They work on a franchise system where they partner with cold-fill and hot-fill bottlers which then send out the merchandise to distribution centers or cost and freight agencies. These intermediaries pass on the units to retailers and in-turn to the consumers.

The client is currently in aggressive refranchising mode where they would restructure most of the contracts, bring in hot-fill beverage production under their wing, and extend in new distribution areas. Their unit case volume has grown in major Asian countries but lags in South America.

With LogiNext, the client could bring quality, accountability, and sustainability to their logistics and field workforce management.

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  • Schedule Planning

    Effective permanent journey plans for the pre-sales representatives helped boost channel relations and increase transacted unit case volume by 23%.
  • Sales Cycle Planning

    Streamlined sales cycle and work order planning helped the client to align the retailers’ replenishment requests and orders with their production.
  • Route Planning

    Efficient route planning helped the pre-sales representatives reach more outlets and retailers, managing 35% more visits on a per day basis.
  • Control Tower

    LogiNext’s Control Tower, a novel concept of ‘birds-eye’ management, helped the client direct its deliverables across pin codes and districts from a single base.
  • Order Authenticity

    Real-time sales order authentication helped clients reduce invoicing errors and discrepancies in the work orders by up to 80% across territories.
  • Sales Forecast

    With more visibility and control over replenishment cycles, the client improved their forecasting ability and effectively plan their expenses.