On-Demand Delivery Management through Mobile Field Service Optimization
The client handles upwards of 15 million orders a day, 4.5 million of which are delivered to the customers, using around 75,000 delivery personnel daily. The company is one of the largest Quick Service Restaurants (QSR) in the world. They function in the Fast Food Hamburger Restaurant (FFHR) section of the QSR segment. They want to strengthen their mobile field service to ensure on-time food deliveries.
The client wants to expand its customer base by creating a dependable on-demand delivery management system. Their business model requires daily iteration and planning to stay ahead of the demand, even factoring in situational spikes in sales.
With LogiNext on-demand delivery management software, the client could attain their primary growth targets with a clear boost in customer retention ratios.
Effective delivery route optimization enabled real-time calculation of the estimated time of arrival (ETA) visible to the client and the customer.